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Fly.io Postgres cluster down for 3 days, no word from them about it

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797 points burnerbob | 1 comments | 20 Jul 23 23:42 UTC | HN request time: 0.212s | source
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Dowwie ◴[21 Jul 23 09:15 UTC] No.36811713[source]▶
I'm not a Fly.io user nor affiliated with Fly in any way. I read through these comments and realize it's not possible to distinguish competitor/disgruntled/negative-astroturf from actual user. The "screw you guys, I'm outa here" opinion of someone running a Discord bot on a free tier who uses the public forum for customer support isn't the opinion you want to use to measure Fly customer support. What are paid production users experiencing?
replies(1): >>36811759 #
1. nelsonic ◴[21 Jul 23 09:22 UTC] No.36811759[source]▶
Paying Fly.io customer with several apps deployed. We’ve not had any of these issues. Fly Postgres is definitely not RDS and they could do a better job of setting the appropriate expectations. Fly either need to use some of their VC money to created a fully managed (autoscaling+replicating) Postgres offering or make it clear to customers that these outages are both possible and that the customer is responsible for their own data + disaster recovery.