Fly.io Postgres cluster down for 3 days, no word from them about it

I'm not a Fly.io user nor affiliated with Fly in any way. I read through these comments and realize it's not possible to distinguish competitor/disgruntled/negative-astroturf from actual user. The "screw you guys, I'm outa here" opinion of someone running a Discord bot on a free tier who uses the public forum for customer support isn't the opinion you want to use to measure Fly customer support. What are paid production users experiencing?

Paying Fly.io customer with several apps deployed. We’ve not had any of these issues. Fly Postgres is definitely not RDS and they could do a better job of setting the appropriate expectations. Fly either need to use some of their VC money to created a fully managed (autoscaling+replicating) Postgres offering or make it clear to customers that these outages are both possible and that the customer is responsible for their own data + disaster recovery.