Upwork just stole $10k from me

This is very serious. As these platform become bigger and bigger they become difficult to avoid for customers and workers.

Either a company would need to be extremely diligent about fixing workflow exceptions or they would be overwhelmed by the cost of support, especially across countries.

And I used to work for a bank which took years to put password reset online, despite it being 25% of support calls. And we only operated in one province.

Companies would need to fundamentally change their cultures to fix this kind of issue as often the team doing the dev isn’t even aware of the support issues it creates.

Nobody on the IT team even knew password reset was 1/4 of support.