This is very serious. As these platform become bigger and bigger they become difficult to avoid for customers and workers.
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And I used to work for a bank which took years to put password reset online, despite it being 25% of support calls. And we only operated in one province.
Companies would need to fundamentally change their cultures to fix this kind of issue as often the team doing the dev isn’t even aware of the support issues it creates.
Nobody on the IT team even knew password reset was 1/4 of support.
Yes, of cause? If you can't pay for the support you need to provide then you need to raise prices. Imagine a logistics company complaining that they would be overwhelmed by the cost of fuel.
But of cause Upworks has no benefit to raising prices for their services, as that would make competition harder.
If a logistics company most of the time didn’t need to buy fuel and sometimes just didn’t deliver if it required too much fuel, plenty of people would still use it if it were cheap.