←back to thread

Amazon-Stripe partnership

(stripe.com)
258 points polyrand | 1 comments | 23 Jan 23 15:38 UTC | HN request time: 0s | source
Show context
aabhay ◴[23 Jan 23 16:01 UTC] No.34490445[source]▶
In enterprise, it’s often the case that your biggest customer effectively owns you. They get to dictate roadmaps, you’re forced to spin up a special team just for them, and it becomes harder to justify your investment into long tail customers because this big golden monkey is on your back.
replies(4): >>34491293 #>>34491532 #>>34491913 #>>34494194 #
throwawaysleep ◴[23 Jan 23 16:59 UTC] No.34491532[source]▶
The long tail also requires support and that doesn't scale well. At one of my jobs, the rule is basically that any company under around 5K-10K ARR (it is arbitrary) doesn't get any real support and just gets strung along until they quit, as giving any developer time to their issues makes them unprofitable.
replies(3): >>34491671 #>>34492072 #>>34493079 #
1. JCharante ◴[23 Jan 23 18:43 UTC] No.34493079[source]▶
I can see how this makes sense, but at my job with thousands of devs each team has the independence to choose their own tech stack/tooling and what ends up happening is if 1 team finds a product they really like then it slowly starts to spread across the organization. Seems bad to ignore a team when they're trying out a new product.