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Stripe banned us for payment disputes but we never had a single dispute

(justuseapp.com)
693 points hienyimba | 4 comments | 14 Sep 21 10:51 UTC | HN request time: 0.86s | source
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jsiepkes ◴[14 Sep 21 11:18 UTC] No.28522995[source]▶
I guess stripe wasn't kidding when they said they would disrupt online payments.

On a more serious note; How much further is society going to allow this kind of thing? Hiding behind templated e-mails without any explanation. Disrupting people's lives who become collateral damage with no way out.

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afarrell ◴[14 Sep 21 11:24 UTC] No.28523050[source]▶
For as long as it permits companies to hire fallible humans and to write machine learning models with false positive rates.
replies(1): >>28523139 #
nicoburns ◴[14 Sep 21 11:35 UTC] No.28523139[source]▶
The machine learning models with false positives aren't the problem. The lack of a timely appeals process that involves a human is.
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1. naasking ◴[14 Sep 21 14:11 UTC] No.28525092[source]▶
I'm curious how many human reviews are triggered after ML flags a problem. If it's nearly 100%, why have the ML step at all?
replies(1): >>28525658 #
2. colinmhayes ◴[14 Sep 21 14:47 UTC] No.28525658[source]▶
Because the algorithm only flags like less than 1% of users?
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3. ◴[14 Sep 21 14:48 UTC] No.28525685[source]▶
4. naasking ◴[14 Sep 21 15:04 UTC] No.28525950[source]▶
Maybe I wasn't clear. I meant, why have the ML algorithm disable the account automatically if human review happens nearly 100% of the time, rather than simply have ML flag the account for human review, and let them decide whether to disable the account.