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693 points hienyimba | 1 comments | | HN request time: 0.697s | source
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jsiepkes ◴[] No.28522995[source]
I guess stripe wasn't kidding when they said they would disrupt online payments.

On a more serious note; How much further is society going to allow this kind of thing? Hiding behind templated e-mails without any explanation. Disrupting people's lives who become collateral damage with no way out.

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amelius ◴[] No.28523128[source]
> On a more serious note; How much further is society going to allow this kind of thing?

https://en.wikipedia.org/wiki/Ombudsman

> The typical duties of an ombudsman are to investigate complaints and attempt to resolve them, usually through recommendations (binding or not) or mediation. Ombudsmen sometimes also aim to identify systemic issues leading to poor service or breaches of people's rights. At the national level, most ombudsmen have a wide mandate to deal with the entire public sector, and sometimes also elements of the private sector (for example, contracted service providers). In some cases, there is a more restricted mandate, for example with particular sectors of society.

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jsiepkes ◴[] No.28523552[source]
I don't want to sound too cynical but I don't know of an ombudsman which has binding authority. Here in the Netherlands all ombudsman I know are non-binding.

I personally know of 2 dealings with an Ombudsman in the Netherlands. One involved me personally and another one of a good friend. In both cases the ombudsman advised in our favor. In both cases the reaction on the advice was: "Thanks for the advice, ombudsman, but we are not going to act on it.".

A non-binding ombudsman is in my experience just a paper tiger to make an organization look good and I have never seen a binding one.

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maccard ◴[] No.28523609[source]
Ive had an experience with an Ombudsman in the UK. I was stuck in a loop with a major broadband provider in the UK who were giving me the run around. I contacted the ombudsman and within 14 days of my first email the company resolved the issue, (after 4 months of back and forth before that). Despite being non binding, the moment they were involved my problem was resolved.
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1. ceejayoz ◴[] No.28523967[source]
Yup. Sometimes knowing who to talk to (and access to them) is more important than legal authority to force something.