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Stripe banned us for payment disputes but we never had a single dispute

(justuseapp.com)
693 points hienyimba | 1 comments | 14 Sep 21 10:51 UTC | HN request time: 0.245s | source
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jsiepkes ◴[14 Sep 21 11:18 UTC] No.28522995[source]▶
I guess stripe wasn't kidding when they said they would disrupt online payments.

On a more serious note; How much further is society going to allow this kind of thing? Hiding behind templated e-mails without any explanation. Disrupting people's lives who become collateral damage with no way out.

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afarrell ◴[14 Sep 21 11:24 UTC] No.28523050[source]▶
For as long as it permits companies to hire fallible humans and to write machine learning models with false positive rates.
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nicoburns ◴[14 Sep 21 11:35 UTC] No.28523139[source]▶
The machine learning models with false positives aren't the problem. The lack of a timely appeals process that involves a human is.
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jtbayly ◴[14 Sep 21 11:45 UTC] No.28523237[source]▶
But that’s why the prices are so low.

Society will put up with it as long as it works most of the time, because algorithms without humans are cheap.

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1. nicoburns ◴[14 Sep 21 11:52 UTC] No.28523296[source]▶
I'm not sure about that. The companies employing these kind of techniques are typically making huge profits. I suspect supply and demand would dictate that a bunch of the cost came out of those