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527 points lxm | 1 comments | | HN request time: 0.244s | source
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Karrot_Kream ◴[] No.27671804[source]
I gotta say, I disagree with this piece. I, for one, love QR code menus. I can pinch zoom rather than squint at a menu with small/unreadable fonts in dim lighting. I don't need to badger the already exhausted wait staff on a busy night when they forget to drop us a menu or two. When orders are taken online, rather than awkwardly force a friend to not go to the bathroom (or take their kid to the bathroom) until a server can take their order, they can just order and then go. I do think restaurants should handle payment themselves and have the option for paper menus or menus posted on a wall if needed, but otherwise I'm a fan.
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monkeynotes ◴[] No.27675012[source]
Wait, restaurants are making you order from an app too?? So now you don't really need your 'exhausted wait staff' so much. Hire less wait staff as a portion are now are underutilized. Now some wait staff have no jobs, and the remainder work the same exhausting shifts. The reason these wait staff get tips is because they work so hard, with less service comes less tips. Now you have a whole industry of overworked AND underpaid staff.

Any efficiencies you are seeing will be refactored and stretched out as any business cannot afford to carry fat if they want maximum profit and competitive edge (price).

This whole inconvenience of a friend going to the bathroom is an incredibly weak argument for foregoing the tradition and ceremony of interacting with a person who will provide you with a meal. If you want to live in a McWorld where every step of your dining experience is as sterile, efficient, and touch free as possible then I am sad for you. That's not what a meal with friends and family means to me, it's not just about eating for sustenance.

Why do you draw the line at taking payment?

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astura ◴[] No.27675202[source]
>The reason these wait staff get tips is because they work so hard

The reason they get tips is because they are waitstaff, it has zero to do with how hard they work, it's simply custom to tip waitstaff, even lazy waitstaff.

Most employees work just as hard without getting tips (like the people who are actually cooking the food).

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monkeynotes ◴[] No.27675238[source]
Maybe for you, I tip extra for working hard to keep my meal hot on delivery, water topped up, checking in at appropriate times. I honestly don't understand how you can say tips are not proportional to level of service and how level of service is entirely detached from working hard.

> Most people work just as hard without getting tips (like the people who are actually cooking thr food)

Most people get paid a real wage which isn't backfilled with charity from their customers.

At many good restaurants tips are distributed to the kitchen staff too. Obviously I have no control over that, and the world isn't fair either. None of this changes my argument.

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astura ◴[] No.27675437[source]
> I tip extra for working hard to keep my meal hot on delivery, water topped up, checking in at appropriate times.

Those are things happen with good management, they have little to do with how hard an individual employee is working at a given time.

Besides the claim wasn't waitstaff gets "extra" tips for working hard, the claim was that waitstaff is tipped because they work hard. Don't move the goalposts.

>I honestly don't understand how you can say tips are not proportional to level of service and how level of service is entirely detached from working hard.

I tip the same if my service is shitty, I am not going to put an individual employee in a position of taking a pay cut when I can't know the exact reason something went wrong. I don't know enough about their operations to be punishing individual employees. Even if I could tell if it were an individual employee's fault, most places pool tips, so I'd be punishing the other employees working at the same time. So everyone gets the same tip from me.

I also simply just don't enjoy LARPing as a lord of my personal fiefdom.

Again, you get good service with good management, simple as that.

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1. msrenee ◴[] No.27677309[source]
I will admit that I gave a really shitty tip the other week. I ordered the salad bar. All she had to do was refill my pop and settle the bill. She dropped the check off and didn't come back for 15 minutes. I walked over to the bar area to find someone to run my card and she was bullshitting with another employee. Yeah, no. I make it a point to tip well and just consider that part of the cost of my food. Not this time. I rounded up to the next dollar and I don't know why I even did that.