SEO is so broken, it's not about website content or website quality. It's about how much money you pay to some punks - "SEO experts" who are hacking a system. I'm so sick of that.
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The result was astonishing: In the first page most results were similar, except for the order. Specifically a first result in Google was only second in the first page in the company's search engine. But in overall the difference was mostly in the presentation, not in the results.
There was something Spartan in Google's page UI that made it more credible and informative. At the time for most people including academics, they were the good guys and us (Telcos) the bad boys.
I guess academics advices were very influential on young adults who will shape the world the next years.
I guess also the erratic management by France Telecom was for something in the demise of Voila.fr