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Students are failing AP tests because the College Board can’t handle HEIC images

(www.theverge.com)
669 points danso | 5 comments | 20 May 20 19:36 UTC | HN request time: 0.002s | source
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azinman2 ◴[21 May 20 19:49 UTC] No.23264065[source]▶
It’s amazing to me that so many are blaming Apple. Despite the fact that this site is all about new technology (so ironic!), uploading a photo from an iPhone isn’t exactly an edge case. They should have tested this, and apparently they did enough to send a tweet about it.. as if that’s enough. Clearly the college board dropped the ball in adequately informing people of their not-great workaround, instead of either specifying the accepted types directly in the web page’s input tag (as many have pointed out, and thus would have just worked correctly in the background), or by accepting and converting HEIC files themselves. At minimum, they should have put their suggested settings changes into the webpage itself before you started, and/or given a practice website to make sure it worked correctly.

College board owns this process, and it’s their job to make sure the setup works correctly for all students, including those who might not all be technically inclined.

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_snsh ◴[21 May 20 22:26 UTC] No.23266239[source]▶
This whole blame game is weird. Could the college board have handled this better or have a better upload mechanism? Sure. Could apple be more clear about the way they are storing and transferring photos? Sure, finder on my macbook actually does worse in handling .heic files than my windows 10 desktop unless I sync using photos.

But if I got this right the upload page stated the accepted file formats, why should they accept anything else? Sure, there are workarounds to handle uploading .heic files and automatic conversion works in certain cases but why should they care? The onus is on the user to ensure his submission is correct.

EDIT: I just tried .heic files on my Surface and had to install an MS store app to actually be able to open .heic files in full resolution.

https://www.microsoft.com/de-de/p/heif-bilderweiterungen/9pm...

EDIT2: I guess for me it boils down to, why should we coddle the applicants? Being able to understand the conditions of a test is not an unreasonable hardship. From that I gathered the website stated the accepted file formats. The uploader source suggests it did refuse certain file formats. There are technical solutions for this/these problem(s) and of course it would be nice if every system would be perfect. But it would also be nice if people would just work within the given constraints of a system.

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ummonk ◴[21 May 20 23:11 UTC] No.23266709[source]▶
Is this for comment real? Why should being tech savvy enough to jump through esoteric technical requirements be part of the test?
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_snsh ◴[21 May 20 23:17 UTC] No.23266753[source]▶
> esoteric technical requirements

Knowing a file type is an "esoteric technical requirement" ?

Yes, this comment is for real. I'm the head of IT for a university and we do online applications. We actually accept everything within a given size requirement (which people are unable to respect). I have a bunch of scripts that run over all applications in the end to put them in the right formats, to do OCR for the photos of a printed PDF form that has been filled out by hand in pencil, I even run a script to scrape annotations in PDF portfolios to scrape video links and pass them to youtube-dl, to ensure everything submitted gets picked up and is provided for evaluation.

This is why I think it would be nice if there was at least some responsibility on the part of the student.

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whatatita ◴[21 May 20 23:21 UTC] No.23266788[source]▶
> Knowing a file type is an "esoteric technical requirement" ?

Yes, when it is outside of the scope of the test. Unless they're testing the students on their knowledge of data storage, or similar, this is out of scope.

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_snsh ◴[21 May 20 23:27 UTC] No.23266857[source]▶
Well, I disagree. I think "media competence" is more important than spelling or grammar and should be something expected of someone entering tertiary education.
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1. rsynnott ◴[22 May 20 00:15 UTC] No.23267257[source]▶
Well, I suppose you’re welcome to have whatever bizarre opinions you like, but you should recognise that they’re pretty fringe.

No, this isn’t something the average person should need to know about.

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2. alistairSH ◴[22 May 20 02:38 UTC] No.23268174[source]▶
By default, both Windows and MacOS hide file extensions. Smart phones almost universally hide them, if they give you a file explorer at all.

I suspect most teenagers (and that's what we're talking about here - 17, 18 years olds finishing secondary school) would have a notion that jpg and gif are image formats, and pdf and dcx are a document formats. I suspect few would know much beyond that, and most would not have had much reason to worry about converting between formats. [I work in higher ed tech, my gut feeling here is based on performing usability testing of other software]

Add in an unexpected file format glitch during the most important test of their life? Yeah, I'm not at all surprised that some/many screwed up.

This is 100% on College Board for failing to handle the situation gracefully. They didn't need to accept heif files. They did need to provide detailed instructions ahead of time, including possible issues with unsupported formats.

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3. _snsh ◴[22 May 20 02:56 UTC] No.23268260{3}[source]▶
> I suspect few would know much beyond that, and most would not have had much reason to worry about converting between formats.

Ok, first of, why should I (as an institution) care about the people unable to fulfil the conditions of my test? Maybe I only want people with a basic understanding of file formats because chances are they will have less issues with future applications?

> They did need to provide detailed instructions ahead of time, including possible issues with unsupported formats.

They send out a message a week before the tests. The website only accepted the allowed formats. You could complain about them using Twitter to send out that message but you are not.

> They didn't need to accept heif files. They did need to provide detailed instructions ahead of time, including possible issues with unsupported formats.

They did not accept .heic files (see the source from the upload js file). They did provide a list of supported files. Maybe the handholding should stop at some point?

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4. CathedralBorrow ◴[22 May 20 12:22 UTC] No.23271308{4}[source]▶
> Ok, first of, why should I (as an institution) care about the people unable to fulfil the conditions of my test?

Maybe you (as an institution) care about all your students?

5. alistairSH ◴[22 May 20 13:48 UTC] No.23272019{4}[source]▶
It's not the institution giving the test. It's a for-profit corporation that has a de facto monopoly on standardized testing in the US. It's also a company who has been slow to modernize their test (both content, scoring, and process) and has slowly lost the faith of many colleges/unis. And the students are paying for the "privilege" because their test is the gateway to higher ed.

The at-home test format is new. It's usually given in a test center (either private or at the secondary school) with a proctor. Students usually prep for years for this exam, but all that prep would be for the on-site proctored exam. This was new for everybody, and appears to be poorly executed by the company that profits handsomely from these exams.

Based on the article linked, the message went out the day of the exam, after some students were already mid-test. That's not helpful.