←back to thread

1525 points garyclarke27 | 1 comments | | HN request time: 0.332s | source
Show context
lord_erasmus ◴[] No.23219890[source]
In most of these stories featuring Google abusing their power to remove apps, it's usually a matter of some automated tool gone wrong and the problem is solved a couple of days later. But this time it's different, they are actually asking developers to censor themselves if they are not affiliated with a gov.
replies(5): >>23220004 #>>23220611 #>>23220957 #>>23220962 #>>23221130 #
imron ◴[] No.23220611[source]
> and the problem is solved a couple of days later.

If the developer is lucky enough to hit the front page of HN.

replies(1): >>23223518 #
Spivak ◴[] No.23223518[source]
This isn't as weird as it seems in this new weird world. The "most official" support channel for Spotify is their Twitter handle while their email form is the secondary option.

Letting internet outrage drive the support queue is oddly pragmatic.

replies(1): >>23225002 #
1. X6S1x6Okd1st ◴[] No.23225002[source]
It's not pragmatic, its just the bare minimum. It turns out that if you want good support you have to scale your support to the number of users.