This seems, from a technical perspective, an easy problem to solve with the resources of a public company.
Is it the desperation of people who need the money so badly they will constantly cheat the system? Can you design for that?
This seems, from a technical perspective, an easy problem to solve with the resources of a public company.
Is it the desperation of people who need the money so badly they will constantly cheat the system? Can you design for that?
Is it the desperation of people who need the money so badly they will constantly cheat the system? Can you design for that?
I don't think the motivation on the part of the drivers who do this is very important. They're intentionally deceiving Uber customers, and in some cases endangering them. That just has to stop, even if the driver is desperate. The point here is that it's Uber's responsibility to stop it happening, and Uber has apparently chosen not to (like you, it's not that hard). That will be very hard to justify, especially as Uber were running TV ads about how they do background checks on all their drivers here in the UK recently.
Perhaps a selfie with the driver taken by the passengers during the drive would also suffice.
In my opinion, Uber has done enough. They provide the passenger with the drivers name and photo. It’s up to the passenger to verify, but Uber should make violations easy to report.