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Stripe Chargeback Protection

(stripe.com)
341 points shedside | 2 comments | 03 Jun 19 11:19 UTC | HN request time: 0.416s | source
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Liron ◴[03 Jun 19 11:48 UTC] No.20082186[source]▶
Any plans to offer this without requiring using Checkout specifically? We use Stripe Elements because it enables a more native seamless payment collection UX.
replies(1): >>20082266 #
eeke ◴[03 Jun 19 12:04 UTC] No.20082266[source]▶
(PM on Chargeback Protection here.) We are rolling out with our new Checkout first because it allows us to tweak the checkout flow and e.g. send a payment which we’re on the fence about to 3D Secure (3DS) but let obviously good payments go through without 3DS. We are also exploring ways to expand Chargeback Protection to other integration options!
replies(2): >>20083787 #>>20085933 #
1. kweks ◴[03 Jun 19 17:47 UTC] No.20085933[source]▶
Hi Eeke. A few years back, we lost a merchant account with stripe due to an unfortunate combination: no chargeback insurance enabled, high average transaction value (~600EU) and low monthly volume (we were starting up).

Got one charge back for 800EU that blew us out of the water. Would there be a mechanism to re-apply, with CB protection enabled ?

We struggled to have this discussion with a Real Person at Stripe to discuss this .. would you have any leads ?

replies(1): >>20086199 #
2. edwinwee ◴[03 Jun 19 18:06 UTC] No.20086199[source]▶
Hrm, I'm sorry for that struggle. I'd like to look into this—could you email me directly at edwin@stripe.com and I can review what happened (and see if we can help you get set up again)?