Any plans to offer this without requiring using Checkout specifically? We use Stripe Elements because it enables a more native seamless payment collection UX.
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This is a game-changer. We do all or nothing semi-annual educational events and fraudulent chargebacks are a HUGE source of anxiety.
.4% seems to be a very fair percent as well to charge to make this problem just go away for businesses like ours.
We happily refund customers that go through normal refund channels, but fraudulent chargebacks are a significant source of stress and revenue uncertainty.
Just last night I was shaking my head as I stumbled across an email from a customer confirming that her friend referred her to our event and that she was coming. But then a couple months later she changed her mind. We told her it's way too late for us to give her a refund on her deposit (which was clearly stated to be non-refundable in the first place). So she told her credit card company that she doesn't recognize the charge.
Even though we added her emails to our dispute evidence, and submitted evidence that she was aware of the non-refundable policy for ticket deposits, we still have no idea whether we'll actually win the dispute.
Incidents like this are a major source of frustration, and your solution is going to help us operate with less uncertainty.
Got one charge back for 800EU that blew us out of the water. Would there be a mechanism to re-apply, with CB protection enabled ?
We struggled to have this discussion with a Real Person at Stripe to discuss this .. would you have any leads ?