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2101 points jamesjyu | 1 comments | 07 Feb 19 15:28 UTC | HN request time: 0.256s | source

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sahillavingia ◴[07 Feb 19 16:33 UTC] No.19106256[source]▶

>>19105733 (OP) #

Hey, #1 on Hacker News! I don't think that's happened since...I launched Gumroad back in 2011:

https://news.ycombinator.com/item?id=2406614

Thanks HN for being a part of my journey!

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1. giis ◴[08 Feb 19 03:50 UTC] No.19111367[source]▶

>>19106256 #

I had terrible experience with Gumroad (more info: https://news.ycombinator.com/item?id=13139000) and even pinged you on quora: https://qr.ae/TUrSmp No response what so ever. I still believe Gumroad provides one of arrogant customer support I ever received.

If you have 'startup' with so many unhappy customer - its expected to fail. https://gumroad.pissedconsumer.com/review.html Focus more on being open, transparent and being kind. Good luck!

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Reflecting on My Failure to Build a Billion-Dollar Company