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1247 points mangoman | 1 comments | 05 Dec 16 14:57 UTC | HN request time: 0.267s | source
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elicash ◴[05 Dec 16 15:31 UTC] No.13105963[source]▶
I worked at a grocery store for several years, and one thing I recall is customers CONSTANTLY putting items back in a random aisle, rather than where they found it.

I wonder how this tech deals with that? Maybe they figured that out, too. But I was amused in the video when I saw the customer putting it back where it belonged, because that's not how I remember that going...

All that said, this is fantastic and exciting.

Edit: I also hope they're already thinking about EBT cards and WIC.

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makecheck ◴[05 Dec 16 16:28 UTC] No.13106541[source]▶
One interesting benefit of the “detect removal from shelf” concept is that there might finally be a time stamp associated with the removal of the item.

Right now, if you see a random perishable item sitting on a shelf, you HAVE to throw it away because it could have been there for a long time. On the other hand, if you can see that some Frozen Peas were only taken off the shelf 2 minutes ago, you can just put them back and they’ll be fine.

Although, what I’d really want is not only the time stamp but the customer. I’m sorry but if you cost the store $25 by leaving a damned ROAST in the cereal aisle, I would be perfectly happy to never let you in the store again.

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Spooky23 ◴[05 Dec 16 16:43 UTC] No.13106687[source]▶
Good luck with that. The customer is always right.

You start doing stuff like that it will bite you back 10x.

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1. syncsynchalt ◴[05 Dec 16 22:54 UTC] No.13110599[source]▶
This is a tangent, but I think that's better stated as "the customer is never wrong". That frames it as a customer support challenge rather than a surrealist exploration of what your customer may claim as their desire.