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Amazon Go

(amazon.com)
1247 points mangoman | 1 comments | | HN request time: 0.294s | source
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helipad ◴[] No.13105887[source]
Technology aside, shoppers are going to feel so weird doing this at the beginning.

There's already social anxiety when people pay for things and walk past a security guard, or a security barrier. Whether it's an airport, or a clothes store, or a ticket barrier, there's always a nervousness about being called out.

It's bad enough in the Apple Store where you can pay and walk out, this will take some real getting used to.

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1. Zombieball ◴[] No.13107111[source]
I don't know why but I think the turn-styles that identify customers as they enter will help alleviate some of these concerns. Additionally I think if they distributed Amazon Go branded shopping bags in the store it would also help.

I've used the Apple Store feature to buy a charger and iPhone case in the past. I admit it did feel strange as I waltzed out the front door past the genius bar guys just holding an item in my hands. If I had a bag I could put the item into (I imagine I could've asked a worker for one) then I would probably just look like every customer who paid at the till.

This leads me to think that the reason I felt weird is because I was the only one walking out of the store (to my knowledge) that paid in this manner. If I know everyone is doing it, again my mind would probably be at ease.