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Amazon Go

(amazon.com)
1247 points mangoman | 17 comments | | HN request time: 1.342s | source | bottom
1. helipad ◴[] No.13105887[source]
Technology aside, shoppers are going to feel so weird doing this at the beginning.

There's already social anxiety when people pay for things and walk past a security guard, or a security barrier. Whether it's an airport, or a clothes store, or a ticket barrier, there's always a nervousness about being called out.

It's bad enough in the Apple Store where you can pay and walk out, this will take some real getting used to.

replies(7): >>13105901 #>>13105943 #>>13105957 #>>13106039 #>>13106040 #>>13107111 #>>13108993 #
2. draw_down ◴[] No.13105901[source]
I imagine I'd get over it pretty quickly, especially since waiting in line for the checkout is so dreadful. I really, really hate it.
3. mememachine ◴[] No.13105943[source]
think youre overestimating how "challenging" this will be for 99% of people
4. intrasight ◴[] No.13105957[source]
What they should feel weird about is the battery of security cameras that will watch your every move.
replies(3): >>13105984 #>>13108400 #>>13108422 #
5. ◴[] No.13105984[source]
6. elcapitan ◴[] No.13106039[source]
I think the challenging part will be when you get used to it and then start to do it like that in any other shop accidentally ;)
7. ceejayoz ◴[] No.13106040[source]
I'd worry a little about shitty reception on my phone meaning I'm actually shoplifting without realizing it.
replies(2): >>13106484 #>>13108395 #
8. Coding_Cat ◴[] No.13106484[source]
Well, there is always a mens-rea argument. If Amazon wants to offer this type of store and the technology fails to pick something up you can't really be faulted for not paying for it (without noticing).
9. Zombieball ◴[] No.13107111[source]
I don't know why but I think the turn-styles that identify customers as they enter will help alleviate some of these concerns. Additionally I think if they distributed Amazon Go branded shopping bags in the store it would also help.

I've used the Apple Store feature to buy a charger and iPhone case in the past. I admit it did feel strange as I waltzed out the front door past the genius bar guys just holding an item in my hands. If I had a bag I could put the item into (I imagine I could've asked a worker for one) then I would probably just look like every customer who paid at the till.

This leads me to think that the reason I felt weird is because I was the only one walking out of the store (to my knowledge) that paid in this manner. If I know everyone is doing it, again my mind would probably be at ease.

10. rtkwe ◴[] No.13108395[source]
It doesn't look like the phone is actually required for anything after the check in and really the only hard reason to want a phone there is to have a convenient link and another data point to help track people through the store. They could do the same tracking with cameras to associate you and the items you've pulled off the shelf. Add in RFID in the checkout lanes and you've got a pretty easy system that accommodates dying phones.
11. rtkwe ◴[] No.13108400[source]
Why? You're already recorded pretty heavily in every chain store you go into for loss prevention.
replies(1): >>13109452 #
12. ◴[] No.13108422[source]
13. CephalopodMD ◴[] No.13108993[source]
I have heard people talk about this as becoming a race issue, and I agree. This is basically an iteration of self-checkout, and if that has issues with people being profiled at the store exit (which it does) then this will too.
replies(1): >>13112075 #
14. iainmerrick ◴[] No.13109452{3}[source]
Right, but it's not typically tied directly to your online account (as far as I know!)

Retailers are definitely pushing in that direction with things like Bluetooth LE beacons that talk to your phone. Plus store loyalty cards and the like, which have been around for decades. But those schemes have mostly been opt-out, apart from those weird stores that require membership cards.

replies(1): >>13109840 #
15. rtkwe ◴[] No.13109840{4}[source]
I just don't really see how associating it with an online account makes it much better or worse than the normal recording that'd done in stores everyday.
replies(1): >>13110200 #
16. iainmerrick ◴[] No.13110200{5}[source]
Really? I may be on CCTV in every store I go into right now, but (as far as I know!) they don't look me up on Facebook etc, log which shelves I'm browsing, and track me across multiple stores.

Maybe I'm underestimating what other companies are already doing, but it seems like Amazon is pushing the envelope here.

I guess governments are increasingly doing this kind of thing too, and that's also very troubling, but the silver lining is that at least they aren't doing it so they can bombard me with targeted ads.

17. shostack ◴[] No.13112075[source]
Just wait for dynamic pricing!