Very juvenile and unprofessional way of dealing with the situation, really erodes trust in the platform (simply deleting the comment would have been a better response).
Would maybe expect this from the founder of a young fledgling startup, but the 33 year old CEO of a company like Reddit ought to know better.
I'm worried that the answer is "not at all", which seems weird.
"Never Ruin an Apology With an Excuse."
I read Steve's apology and to be honest it was more dismissive and excusing than it was a real apology. So, it shouldn't surprise you that he isn't being cut the same slack you would expect after a sincere apology.
You tell them to roundly go fuck themselves and appeal to the people that agree with you, the opposition's feelings be damned.
It depends. Do i really regret what i did? Was it the wrong thing to do? Then i'll apologise, and try to get rid of all the excuses.
Was someone offended and want me to apologise, but when i look at it, i stick to my guns? Then FU strategy, no apology, i'll fight for my point all the way.