Very juvenile and unprofessional way of dealing with the situation, really erodes trust in the platform (simply deleting the comment would have been a better response).
Would maybe expect this from the founder of a young fledgling startup, but the 33 year old CEO of a company like Reddit ought to know better.
If I read this Reddit thread without knowing him, I would have deemed him unprofessional and maybe even upvoted some of the comments.
When I read the thread knowing who he is, I'm thinking "I can't imagine how stressful it must be to run Reddit. He made one mistake in a bad day, apologized for it, and now everyone's talking about it. Steve's way nicer and more professional than I am, so I would probably have messed up big time in his shoes."
This is the sort of situation that irrevocably damages trust. What's the guarantee that this won't happen again?
What bothers me more is that this sort of functionality exists in the first place. All it would take is one compromised admin account, and boom, you can rewrite somebody's entire comment history without it being logged anywhere.
And if he did this for "about an hour" as he said, he clearly didn't use ... WHERE content='fuck u/spez'
It seems likely there's code in the front end that gives him the ability to edit user's comments in his browser. That should not exist.
Instead, the CEO logged into the production DB and manually edited individual comments there?
Give them some credit, surely even Reddit staff aren't that terrible.
Recall when they were trying to sell "social media influencing" services to STRATFOR? [0] [1]
What tools did they create for that "product";
* An astroturfing account mgmt platform? Mass comment editing tool?
* Deep comment search tool?
* comment-graph showing cross /r/ posts by a user to develop a profile of the person?
* Tools to seek out what users from reddit were which users on FB, Google+, Youtube etc.
These all above are just the most obvious off the top of my head.
The schema for reddit comments is (at least when I last looked at it) is fairly simple and it would be easy to create such tools against that data.
Are there any third party services that allow for this.
Especially if you think about DLing the comment blob and then do these retroactively against all comments in the past to graph out the personal-profiles of each user....
BRB, need to head out to get more tin-foil.... for the Turkey! not, /r/conspiracy
[0] https://www.reddit.com/r/subredditcancer/comments/3818ti/nev...
[1] https://www.reddit.com/r/The_Donald/comments/5a3ofc/we_were_...
Really, when you think about it, changing user comments would probably be a really easy undertaking for any forum administrator with access to the database.
BTW next time add link to source instead of cancerous subreddits.