←back to thread

801 points tnorthcutt | 1 comments | | HN request time: 0.206s | source
Show context
tokenadult ◴[] No.7524497[source]
Patrick notes in detail that the post is written with Colin's approval. I am not a customer of any of Patrick's services, nor am I a customer of Colin's, although perhaps I should be a customer of both. The most telling part of the post is right here, beginning with a quotation from the Tarsnap FAQ:

" >Q: What happens when my account runs out of money?

" >A: You will be sent an email when your account balance falls below 7 days worth of storage costs warning you that you should probably add more money to your account soon. If your account balance falls below zero, you will lose access to Tarsnap, an email will be sent to inform you of this, and a 7 day countdown will start; if your account balance is still below zero after 7 days, it will be deleted along with the data you have stored.

"Yes folks, Tarsnap — “backups for the truly paranoid” — will in fact rm -rf your backups if you fail to respond to two emails.

"Guess how I found out about this?"

That says it all.

replies(3): >>7524587 #>>7526074 #>>7528065 #
atmosx ◴[] No.7528065[source]
So, what exactly he should do?! Call you? Keep the data for ever and pay a visit to let you know that something bad is about to happen?!
replies(2): >>7528471 #>>7528793 #
1. simonw ◴[] No.7528471[source]
Yes, he should call you. He should charge you enough money that it's worth his time to do that.

(I had a hosting service that my credit card started bouncing on delete some data a few years ago. I was furious. I'd paid them a bunch of money over the years, and they knew my phone number: if they'd called me after I didn't respond to their emails I'd still be their customer, and I'd still have that data).

For a backup service, I'd be perfectly happy for it to hold on to my encrypted data for a year after I stop paying, then charge me a hefty "recovery" fee (at least how much I should have paid for the time that I wasn't, and quite happily more).