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Anthropic: You can't change your Claude account email address

(support.claude.com)
85 points behnamoh | 1 comments | 20 Dec 25 21:21 UTC | HN request time: 0.2s | source
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keeda ◴[20 Dec 25 22:42 UTC] No.46340335[source]▶
Anecdote, but I've never been able to use Claude (directly) because their defense systems seem overly sensitive to your email address. I signed up for Claude using a relatively new Outlook email address that I set up for an independent purpose. My account got instabanned. Like, I couldn't proceed at all. I don't even know what the Claude UI looks like. All I could do was appeal using a Google Form.

I appealed and got a standard Google Forms response. There was no follow-up after that. It never got fixed and I never tried again... plenty of free, more accessible fish out there, and various agents like Copilot give me access to Sonnet anyway.

But now I wonder, what is it about the account that triggered this block. If it was because of the reputation of the account, how did Anthropic even know that this account was created a few weeks ago?

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1. nozzlegear ◴[21 Dec 25 03:54 UTC] No.46342115[source]▶
Another anecdote, but I signed up for Claude using a brand spanking new iCloud private relay address that was created specifically for Claude and it let me in without any problems. We're talking 10 seconds or less from address creation to account creation.