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Anthropic: You can't change your Claude account email address

(support.claude.com)
85 points behnamoh | 2 comments | 20 Dec 25 21:21 UTC | HN request time: 0.577s | source
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keeda ◴[20 Dec 25 22:42 UTC] No.46340335[source]▶
Anecdote, but I've never been able to use Claude (directly) because their defense systems seem overly sensitive to your email address. I signed up for Claude using a relatively new Outlook email address that I set up for an independent purpose. My account got instabanned. Like, I couldn't proceed at all. I don't even know what the Claude UI looks like. All I could do was appeal using a Google Form.

I appealed and got a standard Google Forms response. There was no follow-up after that. It never got fixed and I never tried again... plenty of free, more accessible fish out there, and various agents like Copilot give me access to Sonnet anyway.

But now I wonder, what is it about the account that triggered this block. If it was because of the reputation of the account, how did Anthropic even know that this account was created a few weeks ago?

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1. JLO64 ◴[21 Dec 25 03:28 UTC] No.46341977[source]▶
How new was your email address? When I set up my work Claude account with my near fresh email (I had just set up Outlook to work with my domain) I had no issues.
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2. keeda ◴[21 Dec 25 05:17 UTC] No.46342430[source]▶
IIRC it was about 3 weeks old. I hadn't used it for anything else in that time either, which probably also contributd to the lack of reputation.