Yeah I make software that makes people feel something - rage - there are 2 types of software one that no one cares about and software that people use and voice their opinions about :)
replies(3):
Especially given that the teams client doesn't allow disabling or editing keyboard shortcut.
Microsoft employees may be lazy but unlike Facebook employees (I refuse to call it meta), I don't think they are evil.
At the former, I started right after school and was baffled no one I worked with ever used our product. I found it super demoralizing to build something so heavily used but unpopular, and eventually I quit out of frustration. I tried to change the product, and improve features, and frequently met with our product and UX people to no avail. We existed, of course, because sometimes popular free products need to serve business goals (thankfully not ads at least).
At the latter, we just had the challenge of building a complicated product, and with millions of users, you'll always get complaints. I had coworkers who would check reddit every morning and share all the complaints people had and really took it to heart. Of course, we could never properly debug or do anything for these random users, and "at scale" a 0.00001% error rate still meant a lot of disappointed people. It was still pretty demoralizing after a while but at least we could say people found us useful, even if it wasn't "fun".