The "confident idiot" problem: Why AI needs hard rules, not vibe checks

The thing that bothers me the most about LLMs is how they never seem to understand "the flow" of an actual conversation between humans. When I ask a person something, I expect them to give me a short reply which includes another question/asks for details/clarification. A conversation is thus an ongoing "dance" where the questioner and answerer gradually arrive to the same shared meaning.

LLMs don't do this. Instead, every question is immediately responded to with extreme confidence with a paragraph or more of text. I know you can minimize this by configuring the settings on your account, but to me it just highlights how it's not operating in a way remotely similar to the human-human one I mentioned above. I constantly find myself saying, "No, I meant [concept] in this way, not that way," and then getting annoyed at the robot because it's masquerading as a human.

LLMs all behave as if they are semi-competent (yet eager, ambitious, and career-minded) interns or administrative assistants, working for a powerful CEO-founder. All sycophancy, confidence and positive energy. "You're absolutely right!" "Here's the answer you are looking for!" "Let me do that for you immediately!" "Here is everything I know about what you just mentioned." Never admitting a mistake unless you directly point it out, and then all sorry-this and apologize-that and "here's the actual answer!" It's exactly the kind of personality you always see bubbling up into the orbit of a rich and powerful tech CEO.

No surprise that these products are all dreamt up by powerful tech CEOs who are used to all of their human interactions being with servile people-pleasers. I bet each and every one of them are subtly or overtly shaped by feedback from executives about how they should respond to conversation.

Analogies of LLMs to humans obfuscates the problem. LLMs aren't like humans of any sort in any context. They're chat bots. They do not "think" like humans and applying human-like logic to them does not work.

You're right, mostly, but the fact remains that the behavior we see is produced by training, and the training is driven by companies run by execs who like this kind of sycophancy. So it's certainly a factor. Humans are producing them, humans are deciding when the new model is good enough for release.

Do you honestly think an executive wanted a chat bot that confidently lies?

In practice, yes, though they wouldn't think of it that way because that's the kind of people they surround themselves with, so it's what they think human interaction is actually like.

"I want a chat bot that's just as reliable at Steve! Sure he doesn't get it right all the time and he cost us the Black+Decker contract, but he's so confident!"

You're right! This is exactly what an executive wants to base the future of their business off of!

Yes, that is in fact their revealed preference.

Did you have a point?