They bought Dragon a few years ago, and 2 years ago they debuted the Dragon Ambient Experience, then renamed to Dragon Copilot. We had dozens of doctors try it, after a handful of months most had quit, it was a bad product. We switched to a competitor at literally 1/6th the price, and we don't even have to offer it, the doctors tell each other about it and they ask for it.
Nadella has done a lot of listening through is CEO reign but it looks like MS is back in a "don't listen to customers, tell them what they'll get" phase.
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