I often find myself in the bizarre situation of backing out of a suppliers website to google their contact number. A bit like when you want pricing on something without falling into a sales funnel.
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sign up for the enterprise plan, get an account manager assigned to your account, request support from them, they’ll say you need to upgrade your plan to have a solutions engineer assigned to the account, upgrade your plan, then BOOM… you get your support query answered in only 3-5 business days.