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The fuck off contact page

(www.nicchan.me)
484 points OuterVale | 1 comments | 08 Dec 25 08:57 UTC | HN request time: 0.191s | source
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permo-w ◴[08 Dec 25 10:06 UTC] No.46190522[source]▶
I'm not sure I've ever seen a contact page that wasn't like this. I always felt it was basically reasonable. if you can direct someone to an answer without having to waste money/time/compute on providing custom service, then that seems basically reasonable to me. yes it's annoying, but it's not a pattern I've ever felt was particularly dark. I'm perfectly happy with "speaking to a human" being the last port of call to fix a problem. as long as it is available somewhere
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1. wink ◴[08 Dec 25 13:02 UTC] No.46191719[source]▶
One of our products had a proper contact page (just a select box box to decide on something, then one outcome was a contact form) and now it's a fuck off contact page.

Sometimes (like here) there are even some good reasons (e.g. we host this product and the first point of contact is in fact another business entity, so they get to decide) and apparently their MO is "you will use this ticket system no matter what you want, so only if you are a certain customer with a login it will work" whereas before you could at least write a "hello, here's a technical problem" that would reach us and not them. Ah well.