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The fuck off contact page

(www.nicchan.me)
484 points OuterVale | 1 comments | 08 Dec 25 08:57 UTC | HN request time: 0.216s | source
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permo-w ◴[08 Dec 25 10:06 UTC] No.46190522[source]▶
I'm not sure I've ever seen a contact page that wasn't like this. I always felt it was basically reasonable. if you can direct someone to an answer without having to waste money/time/compute on providing custom service, then that seems basically reasonable to me. yes it's annoying, but it's not a pattern I've ever felt was particularly dark. I'm perfectly happy with "speaking to a human" being the last port of call to fix a problem. as long as it is available somewhere
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1. scott_w ◴[08 Dec 25 12:20 UTC] No.46191418[source]▶
As the article points out, it depends on what you want. Do you want customers to reach out? For some, the answer really is "yes," for whatever reason that may be.

The author isn't generically ranting against contact pages that redirect you to support documentation — they're pointing out that this customer wasn't considering the customer behaviour they wanted and instead followed a trend. In this case, it was counter to what they wanted the customer to do.