The fuck off contact page

"You will get less leads with the 'enterprise style' contact page. You don't have enough leads right now. You don't have low value self-serve users you want to turn away. Your BDR team is not overflowing with leads you need to turn away. You can make money from having more leads. Less leads will generate less revenue. Here are some potential metrics from the two styles of contact pages. Here is how these metrics tie into revenue."

I think an honest message like this, at least communicated via email to the budget owners would abscond... or at least absolve one of any guilt.

Also, thank you for having the option to toggle the font. I wrote a css rule, but found it later.

I think the last point combined with some real data or case studies would prompt introspection.

Anecdotally I stick to companies with good customer support like glue, even if their product is inferior. It's an absolute wonder to be taken seriously by a company, to have feedback integrated into future products, or just have small issues taken care of without hassle.

You're going to laugh, but this is why I stick with AWS. They've twice helped me with billing issues on my personal account - as in an actual human helping me. They have no idea I manage large (not huge) AWS deployments at my day job. They just demonstrate great customer service to me as a small client.

So they have me as a loyal customer. And advocate, it seems.

>They have no idea I manage large (not huge) AWS deployments

I wonder if that is true? Like, how tenacious are they with knowing customers? If the same IP address was used to login to manage two deployments would customer service see a potential link in their interface?

I'm never quite sure in our supposed data-driven economy how clever companies get with this stuff.