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484 points OuterVale | 1 comments | 08 Dec 25 08:57 UTC | HN request time: 0.194s | source

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permo-w ◴[08 Dec 25 10:06 UTC] No.46190522[source]▶

I'm not sure I've ever seen a contact page that wasn't like this. I always felt it was basically reasonable. if you can direct someone to an answer without having to waste money/time/compute on providing custom service, then that seems basically reasonable to me. yes it's annoying, but it's not a pattern I've ever felt was particularly dark. I'm perfectly happy with "speaking to a human" being the last port of call to fix a problem. as long as it is available somewhere

replies(8): >>46190542 #>>46190619 #>>46190672 #>>46190673 #>>46191307 #>>46191418 #>>46191464 #>>46191719 #

1. nephihaha ◴[08 Dec 25 10:27 UTC] No.46190673[source]▶

>>46190522 #

Sometimes you do need to speak to a human, especially if you don't have much money and they've taken a lot of it from you.

Hostile customer service is a sign that a company is too comfortable and there is insufficient competition in the marketplace.

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The fuck off contact page