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The fuck off contact page

(www.nicchan.me)
484 points OuterVale | 2 comments | 08 Dec 25 08:57 UTC | HN request time: 0.001s | source
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permo-w ◴[08 Dec 25 10:06 UTC] No.46190522[source]▶
I'm not sure I've ever seen a contact page that wasn't like this. I always felt it was basically reasonable. if you can direct someone to an answer without having to waste money/time/compute on providing custom service, then that seems basically reasonable to me. yes it's annoying, but it's not a pattern I've ever felt was particularly dark. I'm perfectly happy with "speaking to a human" being the last port of call to fix a problem. as long as it is available somewhere
replies(8): >>46190542 #>>46190619 #>>46190672 #>>46190673 #>>46191307 #>>46191418 #>>46191464 #>>46191719 #
1. fabian2k ◴[08 Dec 25 10:09 UTC] No.46190542[source]▶
It really depends on how hard they make it to actually make a support request.
replies(1): >>46190616 #
2. b3lvedere ◴[08 Dec 25 10:19 UTC] No.46190616[source]▶
This. Entirely this.

I do get it when companies who serve billions of people cannot do support like companies who support hundreds. But it should be possible to actually contact some human when you, as a customer, have proven that you have exhausted all other options.

As much as i did not like Broadcom purchasing Vmware and made everything a lot more expensive and annoying, i have to acknowledge that their chat support is pretty good, once you have exhausted all other options.