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Ask HN: Quality of recent gens of Dell/Lenovo laptops worse than 10 years ago?

112 points ferguess_k | 1 comments | 01 Dec 25 14:47 UTC | HN request time: 0.195s | source

I have been purchasing used/new Lenovo/Dell laptops for the last 7 years, and I have noticed that the build quality of recent models is concerning.

Lenovo: Ex-company gave me a NEW Carbon X1 around 2019, and the battery only lasted for less than a year (!). On the other side, I bought a used 2017 470S from the same company, added more RAM, didn't touch anything including the SSD, and I'm still using it in daily coding. I did buy a new battery last month so technically the old batteries lasted for about 7-8 years.

Dell: I bought 3 laptops + 1 desktop from Dell Refurbished (So the quality should be consistent). 2 laptops + 1 desktop are older models, and 1 is Precision 5550 (2021) that I bought last December. Everything works fine, except for the 5550, which has issues with battery (dropped from 31% to 4% in a few seconds) and (more deadly) charging port (doesn't charge from time to time). Even if I bought it new in 2021, I would be surprised that it only lasted for a bit over 4 years.

The other issue is that 5550 uses USB-C ports. I blame on myself not checking it closely before the purchase. I really hate those ports. Why is everyone copying from Mac?

What's my option? I can't really justify the 2,000+ CAD price point for a new laptop, especially if it lasts less than 5 years. I'd prefer a "low-end" workstation with 32GB memory, but because of the price point I can only afford a 16GB non-workstation one. I don't do gaming any more but I still prefer a good integrated video card. I can't afford Framework and other Linux laptops because they are expensive and usually don't operate in Canada so delivery is expensive too.

I did buy a used Macbook Pro M1 16GB (2021) from my current company last month. I haven't used it but I'm confident that the hardware is good. The problem is I don't really like the software, so I figured I still need a Linux box.

Did you find any sweet spot?

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linsomniac ◴[02 Dec 25 03:13 UTC] No.46117024[source]▶
I got my first Dell laptop, the XPS15, 5 years ago. Prior to that I had a good 25 years as a Thinkpad die-hard. The XPS has been ... ok. I've had some issues with it resetting for no apparent reason over its life. Frequency varies, but sometimes it'll just blank the screens and then the BIOS comes up on the display, a few times a week, then it'll be good for a month or more.

I had one issue where I needed to ship it back: it would reset and then it was running off the battery, and no matter what port I plugged a charger/docking station into it wouldn't charge until I powered it off and back on again. I got them to do a replacement under warranty a couple years ago.

Around a month ago it was doing the reset fairly frequently and then wouldn't power on sometimes, and I noticed the wrist rest was a little bowed. I replaced the battery pack (kind of a pain, but not the worst I've done), and it was good for around a month, but now it has that "won't charge the battery" issue again. I believe when they did the previous repair they replaced the motherboard, but now I'm out of warranty.

For my next laptop I kind of want a Framework, so I can replace the mobo if I need to. My work likes us to replace hardware no more frequently than every 5-6 years, but we get a warranty for way less than that (my laptop I pushed to get a 4 year).

Meanwhile my previous Thinkpad T470s is still going strong, though the screen just developed a line through it. That's ~10 year old now.

My personal 4 year old Macbook has been a real workhorse, never had any hardware issues with it. My son's macbook has been another story, he's had that in for service 4-5 times in the 3 years he's had it. But, I suspect that is more him than the hardware. I don't baby my MBP, but he is just terrible with things. He's lucky if a pair of glasses can last 6 months, ditto with a phone (usually broken screens), so I'm not sure I can blame the MB Air...

replies(2): >>46117219 #>>46117854 #
1. KetoManx64 ◴[02 Dec 25 05:19 UTC] No.46117854[source]▶
I have the exact same issue with my XPS 9500. But for me it turned into a daily issue and there's a bunch of forum posts of people having this issue. I think it's a manufacturing defect and Dell just never admitted to it and just gave board replacements to people that had warranty (with plenty of posts of people complaining that the same issue came back after the replacement as well)