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Ask HN: Quality of recent gens of Dell/Lenovo laptops worse than 10 years ago?

112 points ferguess_k | 3 comments | 01 Dec 25 14:47 UTC | HN request time: 0s | source

I have been purchasing used/new Lenovo/Dell laptops for the last 7 years, and I have noticed that the build quality of recent models is concerning.

Lenovo: Ex-company gave me a NEW Carbon X1 around 2019, and the battery only lasted for less than a year (!). On the other side, I bought a used 2017 470S from the same company, added more RAM, didn't touch anything including the SSD, and I'm still using it in daily coding. I did buy a new battery last month so technically the old batteries lasted for about 7-8 years.

Dell: I bought 3 laptops + 1 desktop from Dell Refurbished (So the quality should be consistent). 2 laptops + 1 desktop are older models, and 1 is Precision 5550 (2021) that I bought last December. Everything works fine, except for the 5550, which has issues with battery (dropped from 31% to 4% in a few seconds) and (more deadly) charging port (doesn't charge from time to time). Even if I bought it new in 2021, I would be surprised that it only lasted for a bit over 4 years.

The other issue is that 5550 uses USB-C ports. I blame on myself not checking it closely before the purchase. I really hate those ports. Why is everyone copying from Mac?

What's my option? I can't really justify the 2,000+ CAD price point for a new laptop, especially if it lasts less than 5 years. I'd prefer a "low-end" workstation with 32GB memory, but because of the price point I can only afford a 16GB non-workstation one. I don't do gaming any more but I still prefer a good integrated video card. I can't afford Framework and other Linux laptops because they are expensive and usually don't operate in Canada so delivery is expensive too.

I did buy a used Macbook Pro M1 16GB (2021) from my current company last month. I haven't used it but I'm confident that the hardware is good. The problem is I don't really like the software, so I figured I still need a Linux box.

Did you find any sweet spot?

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estimator7292 ◴[01 Dec 25 23:47 UTC] No.46115250[source]▶
I recently got a new Thinkpad for work, can't recall which model. I think L series?

The build quality is nicer than my T530. The bottom cover doesn't have access panels anymore, but it's got just a few captive(!!) screws and the whole bottom comes off. Everything is neatly exposed and you don't need to access the top of the board at all. The bottom cover has plastic clips along with the screws, but they're spring loaded! They aren't simply molded in and cannot snap off. It's some incredible attention to detail.

I've noticed that most recent laptops have the vent behind the screen hinge where it's completely blocked if the screen is closed. Thinkpad has the vent fully exposed. In fact, it exposes more vent when the screen is closed.

Too bad the CPU is a lemon. One of the new AMD chips with a built in NPU. The NPU is slower than the integrated graphics for inference. Not a discrete card, just the GPU baked into the chip.

In contrast, I got a hand-me-down Dell XPS-something from 2020 when I first started this job. It idles IDLES! at 100°C. I tried to re-paste the CPU, but the heat pipes were so small and thin that I crushed one between my fingers. Even with massive airflow through the case from external fans, it never drops below 100C. Absolutely inexcusable.

Looks to me like Lenovo still has it. At least if you're paying real money for a professional level machine. This new Thinkpad is now my #1 most repairable and maintainable machine. T530 is a close second. Absolutely every other laptop I've ever used is tied for last place in the garbage.

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sgc ◴[02 Dec 25 03:33 UTC] No.46117193[source]▶
I had the same xps nightmare. I fixed it by getting a PTM7950 phase change thermal pad for cpu and gpu, and swapping to Linux (which I would have done anyways). Went from 100c to 49c idle. PTM7950 is incredible.
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1. Telaneo ◴[02 Dec 25 04:24 UTC] No.46117518[source]▶
On the one hand, PTM7950 is really good. On the other hand, a 50 degree temperature drop can't really be explained by anything other than something being terribly wrong to begin with. That thing might unfortunately be Dell, but I'd imagine if more than three brain cells were involved in temperature management design of that machine, it wouldn't have been quite as catastrophic.
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2. sgc ◴[02 Dec 25 05:00 UTC] No.46117758[source]▶
Yes of course. I am unhappy with the device for several reasons. Too bad, because they almost got it right in so many other ways. My wife's smaller and slightly less powerful xps is doing great on the other hand.
3. estimator7292 ◴[02 Dec 25 16:37 UTC] No.46123059[source]▶
The XPS I have very aggressively keeps the fans off. They don't kick on at all until 80° or so. Of course there's no way to change it other than a userspace daemon.