Gladly is at the forefront of building retail customer service AI. Our AI is live in production with customer-centric brands like Crate & Barrel, Sephora, and REI. We have the ingredients that make AI work: rich data, close customer partnerships, and a strong engineering culture.
We're hiring Senior & Staff Software Engineers to lead major AI & Automation initiatives. This is a high-impact, hands-on role for someone who wants to ship fast, collaborate deeply, and build systems that help real people.
You should have:
- 5-10+ years of full-stack experience (Go, TypeScript, React, Postgres a plus)
- Experience with generative AI, multi-agent systems, RAG pipelines (can be personal projects / side projects)
- A bias toward impact and product thinking
- Excellent collaboration and communication skills
Bonus: Entrepreneurial or other leadership experience.
We're a remote-first company with competitive pay, meaningful equity, and a focus on doing real work with great people.
Learn more + apply: https://www.gladly.ai/careers
Or reach out directly: gerad@gladly.ai