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334 points Medusalix | 1 comments | | HN request time: 0.211s | source
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WesolyKubeczek ◴[] No.45955342[source]
Ah, Miele.

When after some time the water pump on my 2014 Miele dishwasher gave up the ghost, I had a look at their parts catalogue. I had mixed feelings.

On one hand, they still produce parts for things they sold in 2008, maybe even earlier, I was looking for a pump. Very repair-friendly, very anti-ewaste. Kudos.

On the other hand, for the price they have of that pump and labor, I could buy a perfectly serviceable new midrange Bosch thing. Which I, after a short inner struggle, did. After all, the pump may have been the tip of an iceberg of more costly repairs. It's a real Apple or Porsche of home appliances — it costs a lot when you buy it, and then it keeps costing you later.

But maybe this knowledge is going to be handy with the Miele fridge I still have...

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Freak_NL ◴[] No.45957791[source]
Could you actually buy those parts? Miele started locking down their parts to just registered Miele repair centres a few years ago, making a mockery of the right-to-repair movement (and slipping a big middle finger to business which repair a variety of brands, not exclusively Miele).
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1. WesolyKubeczek ◴[] No.45962911[source]
I had to call a repair guy, but first I needed to check with Miele's call center if a part was available. Replacement of the refrigerator door gaskets cost me roughly an equivalent of $400.