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How when AWS was down, we were not

(authress.io)
203 points mooreds | 2 comments | 17 Nov 25 17:07 UTC | HN request time: 0.001s | source
1. hartator ◴[17 Nov 25 21:07 UTC] No.45958300[source]▶
Interesting how engineers like to nerd out about SLAs, but never claim or issue credits when something does occur.
replies(1): >>45958858 #
2. wparad ◴[17 Nov 25 22:00 UTC] No.45958858[source]▶
In the last decade, there has been at least one time where we did issue credits to our customers when there was a problem. Issues credits back to our customers is a small compensation for any issue we're responsible for, and doing so is part of our Terms of Service.