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334 points Medusalix | 1 comments | | HN request time: 0s | source
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alias_neo ◴[] No.45954115[source]
I'm both pleased and disappointed.

I love reverse engineering efforts, and like to partake myself from time to time, so I'm very happy to see this; but, for a fraction of an infra-red-wave period I thought Miele had decided to be cool and open source some diagnostic tools for everyone to benefit.

If I'm not mistaken, they were the first (and only?) to open source 3d models for vacuum cleaner accessories.

replies(1): >>45954585 #
schrijver ◴[] No.45954585[source]
I know HN loves Miele, but they are very Apple like when it comes to repair — they don’t make their parts available to the public and since a few years neither to independent repair shops.

In contrast I had a great experience repairing a Smeg stove and buying all the necessary parts directly from them, so it’s not like it’s impossible.

replies(1): >>45954765 #
traceroute66 ◴[] No.45954765[source]
> they are very Apple like when it comes to repair — they don’t make their parts available to the public

False on both counts.

Both Apple and Miele offer Self Service Repair.

Specifically in the case of Miele (since its the subject of this thread), you can buy spares directly from Miele. They openly show exploded parts diagrams on their website, and if you can't find it, you can call their parts sales number.

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1. dns_snek ◴[] No.45956210[source]
> Specifically in the case of Miele (since its the subject of this thread), you can buy spares directly from Miele.

With the caveat that the prices are ridiculously high to encourage you to just buy a new one. My brand new Miele C3 vacuum cost 300 EUR and I just checked the official spare parts store you mentioned. Replacement handle is 90 EUR (not including the telescopic pipe, that's another 80 EUR, or hose, that's another 40 EUR), cable reel is 100 EUR, new motor is also 100 EUR, top plastic cover (which can't cost more than 5 EUR manufactured and delivered) costs 50 EUR, and so on.