I’ve been reading Influence by Robert Cialdini and just finished a disturbing section about how we are wired to obey an authority figure even when it causes harm. In this instance, the 911 dispatcher was the authority figure. Sad story.
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> just finished a disturbing section about how we are wired to obey an authority figure even when it causes harm.
I mentioned the Milgram Experiment specifically in the context of this comment.