> What's wrong or odd about that? You can like a technology as a user and not want to delve into how it works
The question here is whether the details are important for the major issues, or whether they can be abstracted away with a vague understanding. To what extent abstracting away is okay depends greatly on the individual case. Abstractions can work over a large area or for a long time, but then suddenly collapse and fail.
The calculator, which has always delivered sufficiently accurate results, can produce nonsense when one approaches the limits of its numerical representation or combines numbers with very different levels of precision. This can be seen, for example, when one rearranges commutative operations; due to rounding problems, it suddenly delivers completely different results.
The 2008 financial crisis was based, among other things, on models that treated certain market risks as independent of one another. Risk could then be spread by splitting and recombining portfolios. However, this only worked as long as the interdependence of the different portfolios was actually quite small. An entire industry, with the exception of a few astute individuals, had abstracted away this interdependence, acted on this basis, and ultimately failed.
As individuals, however, we are completely dependent on these abstractions. Our entire lives are permeated by things whose functioning we simply have to rely on without truly understanding them. Ultimately, it is the nature of modern, specialized societies that this process continues and becomes even more differentiated.
But somewhere there should be people who work at the limits of detailed abstractions and are concerned with researching and evaluating the real complexity hidden behind them, and thus correcting the abstraction if necessary, sending this new knowledge upstream.
The role of an expert is to operate with less abstraction and more detail in her oder his field of expertise than a non-expert -- and the more so, the better an expert she or he is.