Free software scares normal people

Good article, but the reasoning is wrong. It isn't easy to make a simple interface in the same way that Pascal apologized for writing a long letter because he didn't have time to write a shorter one.

Implementing the UI for one exact use case is not much trouble, but figuring out what that use case is difficult. And defending that use case from the line of people who want "that + this little extra thing", or the "I just need ..." is difficult. It takes a single strong-willed defender, or some sort of onerous management structure, to prevent the interface from quickly devolving back into the million options or schizming into other projects.

Simply put, it is a desirable state, but an unstable one.

Overall, the development world does not intuitively understand the difficulty of creating good interfaces (for people that aren’t developers.) In dev work, the complexity is obvious, and that makes it easy for outsiders to understand— they look at the code we’re writing and say “wow you can read that?!” I think that can give developers a mistaken impression that other peoples work is far less complex than it is. With interface design, everybody knows what a button does and what a text field is for, and developers know more than most about the tools used to create interfaces, so the language seems simple. The problems you need to solve with that language are complex and while failure is obvious, success is much more nebulous and user-specific. So much of what good interfaces convey to users is implied rather than expressed, and that’s a tricky task.

IMO they just don’t care enough. They want people to use it but it is not the end of world if it stays niche

I think you got everything backwards. I've seen a lot of people who are specialized in a non software domain learn programming and write their own projects. Very often these people know more about what they want to accomplish and work on than someone who has learned how to do software development properly, but has no clue about what software to develop.

I was that type of person when I started working. I had a burning passion to work on an open source project, but no clue what exactly to work on. Meanwhile at work the project manager gives me a ticket I'd execute rapidly to everyone's satisfaction.