Free software scares normal people

Part of the problem is that the novices that create these applications don't consider all the edge cases and gnarly non-golden-path situations, but the experienced devs do. So the novice slaps together something that does 95% of the job with 5% of the effort, but when it goes wrong the department calls in IT to fix it, and that means doing the rest of the 95% of the effort. The result is that IT is seen as being slow and bureaucratic, when in fact they're just doing the fecking job properly.

If you want a developer to write good code quickly, put them in an isolated silo and don't disturb them.

If you want a developer to engage with the business units more, be prepared for their productivity to drop sharply.

As with all things in tech, it's a trade-off.

You need a structure if you have org of 100+ employees. If it is smaller than that I don’t believe you get dev department.

IT should not be focusing on the theoretical, platonic Business Process. It never exists in practice anyway. They should focus on streamlining actual workflow of actual people. I.e. the opposite advice to the usual. Instead of understanding what users want and doing it, just do what they tell you they want. The problem with standard advice is that the thing you seek to understand is emergent, no one has a good definition, and will change three times before you finish your design doc.

To help company get rid of YOLOed hacks in Excel and such made by interns, IT should YOLO better hacks. Rapid delivery and responsiveness, but much more robust and reliable because of actual developer expertise behind it.

If you streamline a shitty process, you will have diarrhea...

Unfortunately, most processes suck and need improvement. It isn't actually IT's job to improve processes. But almost always, IT is the only department that is able to change those processes nowadays since they are usually tied to some combination of lore, traditions, spreadsheets and misused third-party software.

If you just streamline what is there, you are cementing those broken processes.

It's because of that condescending, know-it-all attitude that people actively avoid getting IT involved in anything, and prefer half-assed Excel hacks. And they're absolutely right.

Work with them and not over them, and you may get an opportunity to improve the process in ways that are actually useful. Those improvements aren't apparent until you're knee-deep in mud yourself, working hand by hand with the people you're trying to help.

Also, if you have ever worked with anyone trying to get specifications worked out, you’ll see that most people (including devs) rely on intuition rather than checklists and will always forget to tell you something that is critical.

The thing is that cost of changes in the business can be a simple memo. But for software that usually means redesign.

That's an illusion. The reality is, it's all hacky solutions on top of hacky solutions. Even in manufacturing: the spec may be fixed, and the factory line produces identical products by the million - but the spec was developed through an ad-hoc process, and the factory line itself is a pile of hacks that needs continued tuning to operate. And there is no perfectly specced out procedure for retooling a factory line to support the newest spec that came out of design department - retooling is, in itself, a small R&D project.

> Also, if you have ever worked with anyone trying to get specifications worked out, you’ll see that most people (including devs) rely on intuition rather than checklists and will always forget to tell you something that is critical.

This is the dirty truth about the universe - human organizations are piles of hacks, always in flux; and so is life itself. The sameness and harmony we see in nature is an illusion brought on by scale (in two ways - at large scale, because we live too short to see changes happening; at small scale, because the chaos at biomolecular level averages out to something simpler at the scale we can perceive).

Order and structure are not the default. It takes hard work to create and maintain them, so it's better be worth the cost. The prevalence of Excel-based hacks in corporate is a proof positive that, for internal software, it usually isn't worth it, despite what the IT department thinks.

> The thing is that cost of changes in the business can be a simple memo. But for software that usually means redesign.

Which is why you shouldn't be building cathedrals that need expensive rework every other week because of some random memo. Instead, go down to where people work; see them tweaking their shovels, take those shovels and make the tweak they want the proper way.

I disagree: it's a business prioritisation issue (not necessarily a problem). Ultimately, a lot of the processes are there because the wider business (rightly) wants IT to work on the highest impact issues. A random process that 3 people suffer from probably isn't the highest impact for the business as a whole.

Also, because it's not high impact, it makes sense that an intern is co-opted to make life easier (also as a learning experience), however it also causes the issues OP highlighted.

The problem is solvable, I think, but it's not easily solvable!

Which is a huge reason that learning a RAD (rapid application development - emphasis on rapid) tool is a pretty useful skill.

A bit of tangent: I think the idea of coddling users is what’s leading to the complexity of all those system. We’re building cathedrals when we need tents. Instead of having small, sharp software tools that can be adjusted easily, we’re developing behemoths that’s supposed to handle everything under the sun (systemd, a lot of modern package managers, languages that is tied to that one IDE,…)

http://lpd2.com/

I'm not really arguing for mega-tools with locked-down workflows. But there's usually some happy-ish medium between chaos and rigid monoliths.

My best example was a conversation I had with one of the scientists at my job when she mentioned that she had people spending hours every day generating reports from data our instruments produced. I pointed out that with the code we had it would be simple to generate the reports automatically.

Her response that she had asked repeatedly for a developer to be assigned to the task, but she kept being pushed away because it was low priority.

I couldn't just change the codebase on my own (it was for a medical device), but it was easy enough to spend a lazy afternoon writing a tool to consume the output logs from the device and generate the reports that she needed. That's it: about 4 hours of work and produced something this person had asked for a year prior, and that people were already spending hours each day doing!

The people in charge of vetting requests never even bothered to ask a developer to estimate the task. They just heard that there was a work around, so it immediately became "low priority."

I'm not "prioritizing" anything. The scenario we're discussing is when an intern or low-level employee is able to successfully automate, enhance, or simplify a manual, inefficient business process that management has not seen fit to improve - so the worker does it themselves.

Access and similar platforms aren't "rapid" because of shortcuts, they are rapid because they are visual-based, drag-and-drop, object-oriented and often make a component's properties and methods customizable also via a visual interface. It's a different way of programming, yes, accessible to the masses (which is likely the reason you have so much disdain), but not "shortcuts".

Kinda the whole goal behind (and "benefit" of) microservices, right? Totally independent dev teams, all uncoupled from each other, no need to look inside at the code, language-independent - just pass data according to an API and dont look behind the curtain.

At some point in our industry, "service providers" started thinking of themselves as kings, instead of what they were supposed to be - servants.

Software development delivers products, internal products and solutions that should be leveraged by business to improve rate of growth.

If you have software development department chucked into IT and make them be supporters that run in the background you are wasting potential or wasting money on their salaries.

If you want supporters make it IT only and pay for SaaS solutions that everyone is using.