This seems like a bad decision to me. Not only does it seem not to be in the spirit of the law (you can still report but not as easily now) but it's not clear why they shut it down at all. Cost? Inefficiency? Just wasn't getting used much? They have a better solution?
On the other hand, the US seems so partisan now that had the current administration told the world they were taking huma' rights abuse reporting seriously by creating a web form, some people would probably be criticized for that, too.
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