I have a feeling thats exactly how it was used. But that makes its removal even more odd. The hosting cost must be trivial; an email support form connected to a shredder.
Defund the organization in charge of checking and follow-ups is one thing, but its complete removal just smell of incompetence or acknowledging of wrongdoing, or some sort of performance.
And the response is also baffling. "sorry we migrated it systems and accidentally took it down" is the handwave i expected. not "we follow the law regardless so it's not needed".