However, it's becoming clear to me that individual apps and websites won't have their own integrated chatbots for long. They'll be siloed, meaning that they can't talk to one another -- and they sure can't access my file system. So we'll have a chatbot first as part of the web browser, and ultimately as part of the operating system, able to access all your stuff and knowing everything about you. (Scary!)
So the future is to make your software scriptable -- not necessarily for human-written scripts, but for LLM integration (using MCP?). Maybe OLE from the nineties was prescient?
Short-term, though, integrating an LLM would probably be good for business, but given that I'm our only engineer and the fact that our bespoke chatbot would likely become obsolete within two years, I don't think it would be worth the investment.