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20 points aljgz | 1 comments | | HN request time: 0.209s | source

Have you had the experience of using/developing knowledge bases? Here is my scenario:

My team is dealing with a lot of information: Wikis, Code repos, Monitoring dashboards, internal chat messages, emails, Task tickets, related systems, etc.

There are many cases when we need to do ad-hoc searches for anything related to a concept. For instance, imagine if someone makes a change to a metric, there is a need to find all dashboards that might be using this metric to make sure they are still valid after the change.

I don't want to just fix this problem, but create the ability to find related information in ad-hoc cases.

The ramp-up time is not important, as long as some positive value can be created with a small initial effort.

Any existing products (Paid/Free/Open Source, etc) and any references to existing knowledge (designs, discussions) about this would be really appreciated.

1. rawgabbit ◴[] No.45613044[source]
Where I work we purchased Coveo. We purchased the base version which includes connectors to files, databases, and REST APIs. We then query it using a Coveo API. We stuck with the basic search which is smart enough and did not purchase their AI addon. So far we are happy with it. https://www.coveo.com/en/integrations#filter=universal%20con...