The use cases in their videos are interesting, I suppose the world we live in is build for humans, so it makes sense to build a robot that is human shaped. So we don't need to buy new washing machines and redesign our house to get a robot maid.
The hotel reception use case seems ridiculous though, if you get rid of a human receptionist, you lose the human element of the check in process, which people like. If you're getting rid of the human and losing all the benefits of that, then just replace it with a kiosk (or mobile check in), which will do a far better job than a robot.
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