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663 points duxup | 1 comments | | HN request time: 0.001s | source
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eadmund ◴[] No.45359858[source]
> [Elimination of] Automatic Refunds for Cancellations

Does this mean when the passenger cancels or when the airline cancels? If it’s when the passenger chooses to cancel, this seems fine and fair: he paid for a flight; he chose not to take it. If it’s the latter, then it seems very unfair.

> Transparency of Fees

This seems patently unfair. Folks should know what they’re going to be paying ahead of time.

> Family Seating Guarantees

On the one hand, this seems fair. If you want to sit together, pay for that privilege. It doesn’t make sense to tax every other passenger for it. OTOH, families are a net benefit to society, so maybe it’s right for everyone else to pitch in a bit. Also, nothing is worse than the folks who didn’t pay up ahead of time who bug one, ‘may we switch seats so we can sit together?’ So perhaps free family seating makes life easier for everyone.

> [Elimination of] Accessibility Protections for Disabled Passengers

I wonder what that actually means. It could be fair (for example, folks too large for one seat purchasing two) or unfair.

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cdrini ◴[] No.45359959[source]
> [Elimination of] Automatic Refunds for Cancellations

Airline cancellations. Seeing as they're talking about making a change, I assume it's airline cancellations, since no airline will currently refund you for a passenger cancellation.

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hedora ◴[] No.45360285[source]
Southwest used to for all tickets, for free.

They’re eliminating it because the new CEO is trying to speed-run them out of business.

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cdrini ◴[] No.45360503[source]
I see they offer free cancellations and refunds for their two top-tier tickets, but can't find a reference for them offering it for all tickets. Do you have a link?

https://mobile.southwest.com/fare-information/

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1. vel0city ◴[] No.45363622[source]
https://support.southwest.com/helpcenter/s/article/policy-ch...

Before, you could cancel within 24 hours of boarding and get your full amount as at least a credit without any extra fee for any ticket class. That credit had no expiration. Now, there's a fee and expiration for this credit.