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Slack has raised our charges by $195k per year

(skyfall.dev)
1806 points JustSkyfall | 7 comments | 18 Sep 25 01:37 UTC | HN request time: 0.002s | source | bottom
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novatea ◴[18 Sep 25 02:28 UTC] No.45284425[source]▶
Another Hack Club member here, this situation is hard on many of us since we built many of our projects around Slack integration, and we now have to rapidly re-code them so they don't break. It's not great, especially in the middle of the school week (reminder that hack club is a coding nonprofit for teenagers, so i have to go to school and have homework while doing this)
replies(4): >>45285843 #>>45286429 #>>45287547 #>>45289330 #
lazystar ◴[18 Sep 25 05:37 UTC] No.45285843[source]▶
welcome to hacking, i guess. this is the real working experience that youll need in the industry
replies(1): >>45286094 #
elnerd ◴[18 Sep 25 06:14 UTC] No.45286094[source]▶
Getting the rug pulled under you does not qualify as an experience you need. It happens, but should not be in the curriculum for kids.

I am sure that being forced to spend time on this steals time from more interesting projects.

replies(2): >>45287920 #>>45288070 #
1. fdsfdsfdsaasd ◴[18 Sep 25 10:30 UTC] No.45287920[source]▶
Skyfall have had awareness of this issue for months. If you're running a teaching service for kids, allowing this to hit the wall months later while telling the kids it's all someone else's fault is disingenuous and a poor example to set.
replies(2): >>45288354 #>>45288398 #
2. p-t ◴[18 Sep 25 11:33 UTC] No.45288354[source]▶
This is incorrect, Hack Club was informed of this last Monday.
replies(1): >>45288669 #
3. JustSkyfall ◴[18 Sep 25 11:38 UTC] No.45288398[source]▶
No I haven't, I literally learned about this 30 minutes before starting the blog post. I don't think it's an unreasonable assumption that your service provider will not 40x your bill with a week's notice!
replies(1): >>45288429 #
4. fdsfdsfdsaasd ◴[18 Sep 25 11:41 UTC] No.45288429[source]▶
How long have you had the bill alluded to in the top comment on this post? For how long have you been in communication with Slack? The top level comment suggests it might have been months, but at the very least it's been 3 weeks (since 29th Aug).

I'm not defending Slack here, but allowing this to hit the wall and then raising a stink online does everyone a disservice.

Edit: by "you", I mean "the organisation of Skyfall". It's already pretty clear from the number of people chiming in on behalf of the company that this problem has been handed out piecemeal.

5. fdsfdsfdsaasd ◴[18 Sep 25 12:15 UTC] No.45288669[source]▶
Informed of the final cut-off date, sure!

How long have they had the bill mentioned in the top comment on this post? At the very least it's 3 weeks, and the comment suggests it is months.

replies(1): >>45289416 #
6. sarlalian ◴[18 Sep 25 13:25 UTC] No.45289416{3}[source]▶
It wasn’t slack, but I’ve had multiple vendors that I was in regular touch with, surprise me with pricing changes in the week(s) leading up to a contract renewal. Never quite this short notice, but definitely as little as 8 business days before the renewal was due.

Both times I’ve paid the new price for 1 year and cancelled. Both times our sales rep was surprised the next year when we didn’t renew.

replies(1): >>45289574 #
7. fdsfdsfdsaasd ◴[18 Sep 25 13:40 UTC] No.45289574{4}[source]▶
In this case, it looks like Skyfall sat on a gargantuan bill for at least weeks and maybe months (see top comment on this post).

I'm not denying that what you describe happens, but in this case - ignoring the warning signs, letting the issue crash into a wall and then complaining online about it doesn't help anyone.